Richochet Off Road to bad it doesn't fit response!
Recently purchased two skid plates from these guys with no problems until I purchased a 3rd one for my "07" RM250. Talk about crappy customer service!!! We've got your money and to bad it doesn't fit! Below are the emails I sent and responses I got. Beware of Richochet Off Road!
‘Regards’ doesn’t really mean anything, is just a courteous sign off. I appreciate your feedback, but like I said we’ve sold very few of those plates over that last few years. When we designed that plate in 2001 everything was fine. I don’t even remember the last time we checked that plate. Sometimes we use customer feedback or in this case it was probably the lack of feedback that we used to update our listing. If we haven’t checked a plate for the new model year a lot of times when someone calls and wants a plate for that particular model, we tell them we haven’t personally checked it and to let us know if there is any issues and we deal with them at that time. Unfortunately, you are the first one to bring this to my attention. With the over 300 skidplate models we make sometimes these dying part #’s don’t get the attention they deserve. Again I appreciate your feedback and I will try and look into this if the dealer has a bike.
Regards,
From: Pete Egger [mailtoeteegger@hotmail.com]
Sent: Monday, May 09, 2011 6:05 PM
To:
dh_gibbs@comcast.net
Subject: RE: "07" RM250 Skid Plate
Don,
Not sure what to make of your response? I can think of a few things that may have gone wrong on your end other than Suzuki making changes. As previously mentioned the other two skid plates I purchased from you had no fitment problems at all. Could you please clarify what "Regards" means?
Pete
From:
dh_gibbs@comcast.net
To:
peteegger@hotmail.com
Subject: RE: "07" RM250 Skid Plate
Date: Mon, 9 May 2011 10:42:14 -0600
I’m not sure what to make of that, we’ve never had any complaints on that plate. Although, it is the same plate we’ve had since 2001 and we haven’t paid much attention to that one lately since we hardly sell any of those 2 stroke plates anymore. It’s possible that Suzuki had snuck in some minor changes over the years.
Regards,
From: Pete Egger [mailtoeteegger@hotmail.com]
Sent: Sunday, May 08, 2011 12:58 PM
To:
dh_gibbs@comcast.net
Subject: "07" RM250 Skid Plate
To whom it may concern:
Recently purchased a 2011 KTM 450 SX-F skid plate and it was a great fit.
Recently purchased a 2005 RMZ450 skid plate and it too was a great fit.
Recently purchsed an 2007 RM250 skid plate and it is not a good fit. I had to use all of the bolt hole adjustment and the right side protection wing was extremely tight against the water pump housing. The oil drain hole has just enough room for a 1/4" extension to clear and still be able to get the socket on. It appears that all mounting and oil drain holes are off center by almost half an inch of where they should be. I was able to mount the skid plate after some bending for water pump clearance but the other issues could not be resolved.
Please advise!
Peter C Egger
xxxx xxxx
North Las Vegas, Nevada xxxxx
Cell 702-xxx-xxxx
Hm 702-xxx-xxxx
Thanks in advance.
Richochet Off Road to bad it doesn't fit response!
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