KTM Forums banner

1 - 20 of 21 Posts

·
Registered
Joined
·
8 Posts
Discussion Starter #1
Picked up a 790 Adventure, looking to be able to do extended rides that isn't feasible with my other bike. However it has turned into an absolute nightmare. Don't know what the heck KTM is doing but this thing is a total POS. Less than 80 miles i have a fuel leak and a strange cyclic vibration. So after one day it spends 7 days at the dealer and they replace the petcock, fuel coupler, and level sensor. I ask then to also balance the wheels thinking that's where the vibe is coming from. They call me up and say everything is good, no leaks and no vibe. Take the bike out yet again. Still have a cyclic vibration that runs through the bike, decide to hold onto it through the Labor Day weekend, road for 3.5 hours on Saturday, 15 minutes Sunday morning and VERY reluctantly, 2 hours Sunday night then totally avoided it Monday. Now its back in the shop.

None of their KTM guys are around toady, they had some other person who is more of a dirt rider take it out and says he notices a "slight" vibe. Slight? It's like riding a vibrator down the highway (and not in a good way), how is that slight.

Purchased 8/22, brought it back 8/23, got it back 8/30, now it's back in 9/3.

The worst part is, I don't even live here, I'm (trying) to pass through and stopped in to get the Duc serviced. I've had to extend my stay 3 times just for this garbage. I'm supposed to depart 9/8, they need to have this nonsense resolved. Dropped 16K in total on this and it has spent more time in the shop than on the road. Owned it for 12 days and it's been in the shop for 8.

So if anyone knows what can cause a cyclic vibration, let me know, because no one at the service center either believes me or knows what to do. All that said, the dealer/service employees have been professional and patient, but i'm at wits end with this POS.
 

·
Registered
Joined
·
77 Posts
I am sorry you are having issues. I have gone around 2,600 miles, with about 500 being off road and not had any problems. There is some vibration when I run up the RPM's, but no more than I had with my R1200 GSA. There shouldn't be any harmonic issue with any bike. It sounds like you may have a problem with that specific bike.
 

·
Registered
Joined
·
8 Posts
Discussion Starter #3
They are changing out the front tire, so I'll know tomorrow, hopefully, if that's the fix.
 

·
Registered
Joined
·
61 Posts
That sucks, kind of sounds like the dealer is incompetent, I have 2,500miles with my 790R and not a single problem, hope it stays that way. It really is a great bike, get it fixed and I'm sure your opinion will change.
 

·
Registered
Joined
·
77 Posts
Nunya
Although not a positive experience at least you are out of a lemon. **** happens. Sorry you had issues. So far, the bike has worked out fine for me.
 

·
Registered
Joined
·
8 Posts
Discussion Starter #12
The bigger issue at the time was, I bought in TN, but i was only passing through and getting my Duc scheduled maintenance. So buying the broke bike forced me to stay longer to wait for it to get fixed, in the end, it cost an additional $600 in RV campground fees waiting on it. If that wasn't enough, my dually broke costing me another $5K in repairs, so it's just as well.
 

·
Registered
Joined
·
77 Posts
Nunya
Sometimes when it rains it pours, but at least you were in the great outdoors, not surrounded by the concrete jungle...
 

·
Registered
Joined
·
30 Posts
The thought of returning my 1090 crossed my mind more than once as during the first 30 days of ownership it spent 18 back at the dealer...
 

·
Registered
Joined
·
8 Posts
Discussion Starter #16
The thought of returning my 1090 crossed my mind more than once as during the first 30 days of ownership it spent 18 back at the dealer...
i think the problem lies with KTM, moreso than the service centers, since KTM views a brand new, broken bike out of the box the same as a 3 year old bike with 6000 miles on it. Hence, no priority on KTMs part to get a brand new bike fixed in a more timely fashion.
 

·
Registered
Joined
·
30 Posts
I just posted this on the "790 Starts and Dies" thread ....

Same guy was evidently still having issues with his new 790 .... His words were "Hard starting and other issues" ... dropped it off for service and evaluation and the dealer has reported back that it needs to have the engine replaced? ... 5000 miles on the clock?

Will KTM cover the new motor ... yes, I'm sure they will in the end, but he's been down this road before and not looking forward to the process
 

·
Registered
KTM 790 Adv R, 890 Duke R
Joined
·
21 Posts
I've had my 790ADVR for 5 months now..1600 miles. Need to return it to the dealer for its FOURTH warranty issue (different problems every time). My BMW buddy is saying "I told you not to go orange". :cautious:
Shame, cause I really like the bike...
 

·
Registered
Joined
·
61 Posts
Just curious what were the issues? I have over 5 thousand miles on my 790r and no issues, I find it hard to believe BMW 's have no issues at all, especially since their cars are money pits.
 

·
Registered
Joined
·
7 Posts
i think the problem lies with KTM, moreso than the service centers, since KTM views a brand new, broken bike out of the box the same as a 3 year old bike with 6000 miles on it. Hence, no priority on KTMs part to get a brand new bike fixed in a more timely fashion.
I’m in Canada where we only get 5 months of riding season. The dealers are almost always behind in the service department. It’s even more problematic for boat dealers here.

I called for to book an appointment before the bikes service interval, it was 3 weeks (600km over the service interval) before they got to it. I was polite and patient but the service department attitude still came across like they are slammed so deal with it.

The seasonal b/s can be frustrating for sure, especially if you get a brand new lemon.

Mine has had no issues so far about 1,500 miles and it’s the most enjoyable bike I’ve ridden.

Really unfortunate that you had problems. Maybe a T7 will hit the mark for you.
 
1 - 20 of 21 Posts
Top