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Discussion Starter · #1 ·
Hello all,

couple days ago now, and less than three weeks of ownership - bought off showroom floor and has not even made it to first service yet in mileage. My 22’ 890 R is in shambles. Bike died mid left turn in a very busy intersection. Long story short ended up having to walk the bike home couple miles while holding the clutch in because the transmission was shot too. Head gasket blew and coolant emptied into the engine and engine oil found in radiator. That was the diagnosis within the first 30 mins it was at the shop when they called me. I’m sure there’s much more wrong with it. Basically everything stopped working mechanically and electronically.

I feel like I’m down to two options and it sucks both ways. Do I part with the bike when it’s all fixed up and take my 2k+ loss selling it private party? Or, pay for an extended warranty and ride it and every time something goes wrong (may not I have just lost faith/trust) put it back in the shop. To keep the bike under warranty though I unfortunately would not be able to do any of the plans I had for this bike, and my KTM dealer says all OEM equipment must stay on bike to keep it under warranty what’s the fun in that..

Thanks for reading, would like any opinions on this matter.
 

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Ditto on the lemon law. The other consideration is just how good your dealer is. First -- are they replacing or rebuilding the engine. Anybody can swap an engine but I'd want a very good tech rebuilding it. Second -- how much do you trust them to do future warranty work? Based on the 'keep it stock to keep it in warranty' I'd be worried about that. I think the manufacturer has to show that any modification is the cause of a mechanical failure to refuse warranty. That said, if the dealer, specifically, the tech writer, is not fighting for you getting the warranty work approved is an uphill battle.

The other question is whether they reset the clock on your warranty after the new engine.

I am, and have been, fortunate to have very good shops with techs and tech writers that I know well. If it were my dealer, I wouldn't even bother with the extended warranty. But I know who would rebuild and I know the dealer would take care of me.
 
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Wow, that just crazy.
I would def. be going through the lemon law process.
I wouldn’t want anything to do with that bike. How could you possibly trust it after all this?
As a new owner of a 21 890, I could not imagine having to go through this b.s.. I feel bad for you.
I remember somebody just recently said they were getting no where with their dealer about a problem they were having. They contacted KTM directly and we’re able to get it resolved.
I wish you the best.
 

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Agreed with the above comments.
Push for a dealer buyback being that you are in less than a month of ownership. You want a new bike but not that bike.
The way I understand it, the lemon law is a manufacturer buyback and is typically chosen when you've had the vehicle in service for an extended amount of time(often beyond time owned), and/ or in service for the same repeated issue that continues.
 

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Discussion Starter · #6 ·
Ditto on the lemon law. The other consideration is just how good your dealer is. First -- are they replacing or rebuilding the engine. Anybody can swap an engine but I'd want a very good tech rebuilding it. Second -- how much do you trust them to do future warranty work? Based on the 'keep it stock to keep it in warranty' I'd be worried about that. I think the manufacturer has to show that any modification is the cause of a mechanical failure to refuse warranty. That said, if the dealer, specifically, the tech writer, is not fighting for you getting the warranty work approved is an uphill battle.

The other question is whether they reset the clock on your warranty after the new engine.

I am, and have been, fortunate to have very good shops with techs and tech writers that I know well. If it were my dealer, I wouldn't even bother with the extended warranty. But I know who would rebuild and I know the dealer would take care of me.
So far my dealer has been very responsive, and transparent to getting this resolved fast as they can. All interactions with dealer/service manager have been promising to me. I am unsure on the rebuild/replacement issue right now as I am not sure what the next steps are but I am sure they will call me today with some sort of update.. fingers crossed this is not a bumpy ride.
 

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Discussion Starter · #7 ·
Wow, that just crazy.
I would def. be going through the lemon law process.
I wouldn’t want anything to do with that bike. How could you possibly trust it after all this?
As a new owner of a 21 890, I could not imagine having to go through this b.s.. I feel bad for you.
I remember somebody just recently said they were getting no where with their dealer about a problem they were having. They contacted KTM directly and we’re able to get it resolved.
I wish you the best.
Yeah I am going to have to look into how to pursue this at an angle that this is a lemon (which it obviously is, it blew up and I have been babying this bike shifting before 5k rpm with no highway use)

I have wrote KTM North America a pretty lengthy message about how frustrating and humiliating this was - hopefully that helps with resolution. This is all to unfortunate because I truly do love this bike and it is taking everything in me to not send this thing down the road!!
 

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Yeah I am going to have to look into how to pursue this at an angle that this is a lemon (which it obviously is, it blew up and I have been babying this bike shifting before 5k rpm with no highway use)

I have wrote KTM North America a pretty lengthy message about how frustrating and humiliating this was - hopefully that helps with resolution. This is all to unfortunate because I truly do love this bike and it is taking everything in me to not send this thing down the road!!
That is an absolute shame that happened to your bike.
There would be no way in heck I would ever trust that bike. The feeling that it might break down is just as bad as leaving you stranded.
I have just over 1200 miles on my 890 and this thing has added years back on my life. It is an absolute blast to drive. I would be sick if it happened to me.
Hopefully you will get a response back from KTM and they will do the right thing and give you a new bike.
You have suffered enough.
 

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While the Lemon Law angle sound good at first glance, you will want to check your state laws to see if you even qualify.

Some states, such as Colorado's Lemon Law, C.R.S. 42-12-101, only covers cars, pickups, and vans. It exludes recreation vehicles such as motorhomes, and motorcycles.

Lemon Laws also generally require that the manufacturer is allowed 3, 4 or more attempts to repair before a court may order the manufacturer to replace the vehicle.

Your best bet is probably going to be working closely with your dealership and KTM to see what they are willing to do for you.

I hope that you get it resolved in your favor.

Sent from my SM-S908U1 using Tapatalk
 

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Discussion Starter · #10 ·
Updating this thread here for anyone following or comes across this issue their selves.

Within 24 hours my dealership diagnosed the issue and KTM had fast shipped parts that will be here by end of week. I can say from a customer service stand this is a good look and don’t expect anything less in a situation like this.

Service manger explained to me the assembly of the water pump was incorrect so the water pump seal blew. This caused the oil from engine and coolant from radiator to mix as he said created a “sludge” inside my radiator cause it to overheat —> next Steps he said is to rebuild cooling system, fix my counter shaft leak I was having also and keep the bike couple more days and run it to make sure their are no other mechanical issues from it over heating.

Now I’m in a position where I am in contact with KTM North America trying to get a free extended warranty. I have told them I am uncomfortable with the bike because the engine has had to been taken off bike and flushed and this could cause issues that go beyond the original 12 month warranty that comes with the bike.
 

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Now I’m in a position where I am in contact with KTM North America trying to get a free extended warranty. I have told them I am uncomfortable with the bike because the engine has had to been taken off bike and flushed and this could cause issues that go beyond the original 12 month warranty that comes with the bike.
A free extended warranty would only be fair I would think. Hopefully, KTM agrees, and you can have a little piece of mind in either enjoying it or selling it.
 

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Hello all,

couple days ago now, and less than three weeks of ownership - bought off showroom floor and has not even made it to first service yet in mileage. My 22’ 890 R is in shambles. Bike died mid left turn in a very busy intersection. Long story short ended up having to walk the bike home couple miles while holding the clutch in because the transmission was shot too. Head gasket blew and coolant emptied into the engine and engine oil found in radiator. That was the diagnosis within the first 30 mins it was at the shop when they called me. I’m sure there’s much more wrong with it. Basically everything stopped working mechanically and electronically.

I feel like I’m down to two options and it sucks both ways. Do I part with the bike when it’s all fixed up and take my 2k+ loss selling it private party? Or, pay for an extended warranty and ride it and every time something goes wrong (may not I have just lost faith/trust) put it back in the shop. To keep the bike under warranty though I unfortunately would not be able to do any of the plans I had for this bike, and my KTM dealer says all OEM equipment must stay on bike to keep it under warranty what’s the fun in that..

Thanks for reading, would like any opinions on this matter. View attachment 109209
I have a couple ktms. My 1190 adventure had recurring engine leaks after purchase. Took the previous owner months of arguing to finally get them to just replace the entire engine under warranty.
Bike runs fine now. Ext warranty expired and only other issue was a fuel level sensor.
I buy extended warranties on my bikes. It's been valuable for me.
If your bike gets fixed them I'd stick with it. Might be a bit of work to get it fixed properly though.
 

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Discussion Starter · #14 ·
your lawyer should call ktm and get a new bike for you. screw rebuilding. does landrover own ktm now, wtf.🤯
I agree man!!
If only pursuing legal action didn’t deal with reaching into my wallet.
I have a couple ktms. My 1190 adventure had recurring engine leaks after purchase. Took the previous owner months of arguing to finally get them to just replace the entire engine under warranty.
Bike runs fine now. Ext warranty expired and only other issue was a fuel level sensor.
I buy extended warranties on my bikes. It's been valuable for me.
If your bike gets fixed them I'd stick with it. Might be a bit of work to get it fixed properly though.
A new bike/engine is what I’m truly gunning for I just would need my dealer to be on my side for that to happen. I have heard people putting 10k+ miles no issues at all on this bike. Unfortunately I got hit with the horror stories of ktm. ):
 

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Updating this thread here for anyone following or comes across this issue their selves.

Within 24 hours my dealership diagnosed the issue and KTM had fast shipped parts that will be here by end of week. I can say from a customer service stand this is a good look and don’t expect anything less in a situation like this.

Service manger explained to me the assembly of the water pump was incorrect so the water pump seal blew. This caused the oil from engine and coolant from radiator to mix as he said created a “sludge” inside my radiator cause it to overheat —> next Steps he said is to rebuild cooling system, fix my counter shaft leak I was having also and keep the bike couple more days and run it to make sure their are no other mechanical issues from it over heating.

Now I’m in a position where I am in contact with KTM North America trying to get a free extended warranty. I have told them I am uncomfortable with the bike because the engine has had to been taken off bike and flushed and this could cause issues that go beyond the original 12 month warranty that comes with the bike.
I agree man!!
If only pursuing legal action didn’t deal with reaching into my wallet.

A new bike/engine is what I’m truly gunning for I just would need my dealer to be on my side for that to happen. I have heard people putting 10k+ miles no issues at all on this bike. Unfortunately I got hit with the horror stories of ktm. ):
It’s nice to hear that the dealer is working with you.
I would def. keep pounding the issue with Ktm North America. Extended warranty be a nice start on their behalf.
I’ve done enough service work (hvac/r) over the years to know that even quality, brand new equipment has failures. If it’s man made, it can break.
You just have to trust that the company your dealing with will make it good. That’s the mark of a reputable company. In my opinion KTM seems legit.
Good luck with your fight and keep us posted.
 

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If they have a grade A tech rebuilding your engine and an extended warranty, I'd be just as happy with that as a new engine. The tech will be sending a lot more time on the engine than the assembly plant did.
 
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While the Lemon Law angle sound good at first glance, you will want to check your state laws to see if you even qualify.

Some states, such as Colorado's Lemon Law, C.R.S. 42-12-101, only covers cars, pickups, and vans. It exludes recreation vehicles such as motorhomes, and motorcycles.

Lemon Laws also generally require that the manufacturer is allowed 3, 4 or more attempts to repair before a court may order the manufacturer to replace the vehicle.

Your best bet is probably going to be working closely with your dealership and KTM to see what they are willing to do for you.

I hope that you get it resolved in your favor.

Sent from my SM-S908U1 using Tapatalk
Lemon Laws in the following states, however, do not cover motorcycles: Arkansas, California, Colorado, Delaware, the District of Columbia, Florida, Hawaii, Idaho, Indiana, Iowa, Kentucky, Michigan, Mississippi, Missouri, Montana, New York, Pennsylvania, South Carolina, Utah, and Vermont.
 

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Lemon Laws in the following states, however, do not cover motorcycles: Arkansas, California, Colorado, Delaware, the District of Columbia, Florida, Hawaii, Idaho, Indiana, Iowa, Kentucky, Michigan, Mississippi, Missouri, Montana, New York, Pennsylvania, South Carolina, Utah, and Vermont.
However Everything is covered by the Magnuson-Moss Warranty law and that's the best way to pursue that kind of thing anyway. Most states the lemon law doesn't cover your attorney fees but Mag-Moss they are covered.
 

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Discussion Starter · #20 ·
However Everything is covered by the Magnuson-Moss Warranty law and that's the best way to pursue that kind of thing anyway. Most states the lemon law doesn't cover your attorney fees but Mag-Moss they are covered.
I’m in AZ, so it would apply. I have looked into it as well as Magnuson Moss.

I do agree with what @Chip said. I do know the tech at my dealership is top tier and correct me if I am wrong, isn’t the 890 engine/LC8 made in china by CFMOTO? So I much rather have my tech here locally work on it.
 
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