No resolution as of yet. KTM responded with “this is not a known issue”, yet in the same formal response, they are looking through inventory to find a round one to send. There is another customer that has the same issue that they just put two hose clamps on last week to see if this solves the issue and waiting to see if this is a ‘fix’.
If KTM doesn‘t pay for this and or acknowledge this, I am buying a new part (let me know if anyone knows of a billet aluminum part as an ‘upgrade’) and I have also ordered the Samco hoses for the full 1290 SAR kit. If I am going to be taking the waterpump off, I am replacing all of the hoses as well with the upgrade as these have been known to fail, so might as well replace at the same time. The Samco have some tighter clamps that might do the trick.
This will be the only way to show KTM that their piece is oval and not round. They have even refused to admit that this was an issue in the past (which is able to be debunked by an internet search). The fact that two at my shop have this and you on this site have these issues, I find it also hard to believe that this is not a ‘known issue’ by now.
Not sure why KTM is not being helpful here, but it is starting to get frustrating.
Here is one video with proof from a 790:
www.YouTube.com/watch?v=KB08LIG0wN8
This clearly shows the oval vs. the corrected round connection that KTM is stating they have never hear of????
Here is a quick overview of the Samco hoses and why I am going to them:
www.YouTube.com/watch?v=POj7-dyBmkg
let me/others know if anyone gets a resolution or service bulletin released in this process, I will do the same. My fear is that I will have to be out of pocket until I am able to get the part off the bike, take a picture and prove that it is deformed. I don’t want to have to do this, but I might pay to have this done, so KTM can’t say that I deformed this on my own and it was due to not using a service tech. For that reason, I may choose to have them take this apart and install the hoses just to ensure that there is not an excuse that KTM can use, as well as once reimbursed it will all be at the dealership vs. compensating for personal time (Not sure if they could even do this)?
At any rate, I will be partnering with the dealer on this and taking their advice as I don’t want to end up spending hundreds of dollars, only to have them state they won’t cover it. It is like a chicken and egg problem. You can’t get the part covered unless you can prove it is defective, but to prove it is defective, you have to perform the work and remove it. Then, you need to ensure that the new piece is true and not defective, so you have to order this ahead of time, which will not be covered as they currently are ‘unaware of this issue’.
Is this just KTM, or is this a standard problem with all motorcycle issues that come up with warranty? If this was a car, they would order a known good part, once it comes is, perform the repair, then have it covered under warranty regardless if this was the final fix or not. They will have eliminated this possibility of the root cause and then move onto the next if there is still a small leak. I am rambling as I am frustrated….sorry, but if I find the fix, I will share as I don’t want anyone else to have to deal with the circus of lack of accountability that I am going through. Please also share if you find the key to the puzzle.
Best,