In February of this year I purchased a 2024 390. I purchased it on the understanding that, as advertised by KTM, the seat height could be reduced from 820 mm to 800 mm simply by removing the spacers between the seat and the frame. This is not the case, as I discovered.
Once I took delivery of my bike I duly removed the spacers to find that the seat pan rested on small foam 5 mm supports and then directly onto the frame.
So, I removed the foam supports so that the seat pan rested directly on the frame. This reduced the seat height to 815 mm as one might guess.
Of course removing the spacers left an ugly gap between the seat and the frame. The true purpose of the seat spacers is to cover that gap.
In the meantime I contacted KTM to obtain some resolution. The response was as follows:
"There seems to have been a mistake when the page about the 390 Duke was officially released on the KTM website. It has since been corrected, you are right, removing the spacers does not lower the seat. In order to lower the seat to 800 mm, you can purchase the stock MY24 250 DUKE seat and put it on your 390. The part number is 96007040000C1. You can purchase the seat from your local KTM dealership".
So there you are good people, if you purchased your 2024 390 on the basis of reducing the seat height to 800 mm as advertised, you will be disappointed. You will have to go to the added expense of a 2024 Duke 250 seat.
I haven't done that yet because my engine failed after 35km. The gearbox failed and a gear tooth broke. So I am having to get that resolved with the dealership and KTM before I think about seating again.
Once I took delivery of my bike I duly removed the spacers to find that the seat pan rested on small foam 5 mm supports and then directly onto the frame.
So, I removed the foam supports so that the seat pan rested directly on the frame. This reduced the seat height to 815 mm as one might guess.
Of course removing the spacers left an ugly gap between the seat and the frame. The true purpose of the seat spacers is to cover that gap.
In the meantime I contacted KTM to obtain some resolution. The response was as follows:
"There seems to have been a mistake when the page about the 390 Duke was officially released on the KTM website. It has since been corrected, you are right, removing the spacers does not lower the seat. In order to lower the seat to 800 mm, you can purchase the stock MY24 250 DUKE seat and put it on your 390. The part number is 96007040000C1. You can purchase the seat from your local KTM dealership".
So there you are good people, if you purchased your 2024 390 on the basis of reducing the seat height to 800 mm as advertised, you will be disappointed. You will have to go to the added expense of a 2024 Duke 250 seat.
I haven't done that yet because my engine failed after 35km. The gearbox failed and a gear tooth broke. So I am having to get that resolved with the dealership and KTM before I think about seating again.
