Baaahahaha. Now that is hilarious. The 390 TFT is a piece of garbage. Wonderful riding little bike but far to many little niggles with it.

They can't figure out how to fix it so they go ahead and just call it normal.

Sent from my VOG-L04 using Tapatalk

 

I have had this but the strange thing was I got a screen protector from speedo angels and this actually stopped the misting. I have no idea why still get a little in the corner but that helped me

 

I just called the KTM USA Customer Service number about the condensation in the TFT dash on my 2021 890 Adv R. They told me to take the bike to the dealer, and that no new TFT enclosure was available. They did not know how the dealer would replicate the issue, nor did they request any information on my particular bike. This says they are not even tracking reports from customers. Not good. So, they are doing nothing to resolve this known issue. When I asked how customers were supposed to justify spending valuable time with the dealer, when the best possible outcome is replacing the unit with the same part, the conversation became frustratingly circular. The rep actually said "Sir, at this point, you can do whatever you want with your motorcyle". Afterward, I did call the dealer, who said taking the bike in would at least get the issue on record. Two trips to this dealer is over 4 hours in transport time alone (2 hour round trip x2), easily a full day of valuable time, just to get the issue on record. Why can't this be done on the phone, since there is currently no improved part? Best case, production QC on these parts is inconsistent, and proactive measures are over due. What happens if your display fails after the short 12 month warranty term expires? I was quoted $1153.00 for the TFT assembly, part only. Mistakes happen. It's how they are dealt with that makes the difference. One thing that is sure, if consumers won't make the effort to hold companies accountable, they will get more of the same for their hard earned money. Here's the KTM contact info. If you are having a problem with your bike, please contact KTM, and your local dealer.
⁠
KTM North America Inc.
⁠
East
1119 Milan Avenue
Amherst, Ohio 44001
Customer Service Phone: 1-855-215-6360
Phone calls made to the Customer Service line may be monitored and recorded for quality assurance purposes
⁠
West
38429 Innovation Court
Murrieta, CA 92563
⁠
KTM Sportmotorcycle GmbH
Betriebsgebiet Süd
Stallhofnerstraße 3
A-5230 Mattighofen
⁠
In order to ensure quick processing of your enquiry, we politely request that you contact your authorised KTM dealer directly.
⁠
The dealer can help you as a competent contact person with regard to the following matters:
⁠
Product information/prices (vehicles, PowerWear, PowerParts)
availability (vehicles, PowerWear, PowerParts)
warranty/goodwill.

 

I just called the KTM USA Customer Service number about the condensation in the TFT dash on my 2021 890 Adv R. They told me to take the bike to the dealer, and that no new TFT enclosure was available. They did not know how the dealer would replicate the issue, nor did they request any information on my particular bike. This says they are not even tracking reports from customers. Not good. So, they are doing nothing to resolve this known issue. When I asked how customers were supposed to justify spending valuable time with the dealer, when the best possible outcome is replacing the unit with the same part, the conversation became frustratingly circular. The rep actually said "Sir, at this point, you can do whatever you want with your motorcyle". Afterward, I did call the dealer, who said taking the bike in would at least get the issue on record. Two trips to this dealer is over 4 hours in transport time alone (2 hour round trip x2), easily a full day of valuable time, just to get the issue on record. Why can't this be done on the phone, since there is currently no improved part? Best case, production QC on these parts is inconsistent, and proactive measures are over due. What happens if your display fails after the short 12 month warranty term expires? I was quoted $1153.00 for the TFT assembly, part only. Mistakes happen. It's how they are dealt with that makes the difference. One thing that is sure, if consumers won't make the effort to hold companies accountable, they will get more of the same for their hard earned money. Here's the KTM contact info. If you are having a problem with your bike, please contact KTM, and your local dealer.
⁠
KTM North America Inc.
⁠
East
1119 Milan Avenue
Amherst, Ohio 44001
Customer Service Phone: 1-855-215-6360
Phone calls made to the Customer Service line may be monitored and recorded for quality assurance purposes
⁠
West
38429 Innovation Court
Murrieta, CA 92563
⁠
KTM Sportmotorcycle GmbH
Betriebsgebiet Süd
Stallhofnerstraße 3
A-5230 Mattighofen
⁠
In order to ensure quick processing of your enquiry, we politely request that you contact your authorised KTM dealer directly.
⁠
The dealer can help you as a competent contact person with regard to the following matters:
⁠
Product information/prices (vehicles, PowerWear, PowerParts)
availability (vehicles, PowerWear, PowerParts)
warranty/goodwill.

Good luck trying to replace the screen... I am on nr. 3 (replacements) and they all have the same issue.... Regards!

 

OMG!! I have had the EXACT same issues with regards to having the screen replaced and the condensation coming right back within miles of leaving the dealership after having a new one installed for the 3rd time. Your not alone. It has been extremely challenging dealing with the TFT problem(s). Cause, after learning to live with the condensation problem, recently, the screen started flickering while riding. Sometimes going completely black. I have brought it to the attention of the dealership as well as KTM and still waiting for a resolution. Attached you can see a video of my TFT and the flickering problem:

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